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I forgot my password, can I reset it?

If you've forgotten your password, you can request for a password reset link via the Novade mobile or Novade web app to be sent to your email address.

Note: To receive a password reset link, please enter the same valid email address used to create your Novade account.

A. Reset Password via Novade Mobile

  1. On your device, open your Novade Mobile app. 

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2. Enter your email address and then press "Forgot Password". 

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3. A message will notify you that a reset password link has been sent to your email address.

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4. Click on the reset password link provided in the email and enter your new password. Click on Change Password.

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5. Sign-in to your Novade account with your new password. 

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B. Reset Password via Novade Web

1. Go to https://s1.novade.net/. Click Forgot Password. 

2. Type in your email address, click on the validation and click Reset Password. To receive a password reset link, please enter the same valid email address used to create your Novade account.

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3. Once the request is submitted, please check your email for the password reset link. 

 novade_forgotpassword3.png

4. Click on the reset link provided in the email and enter your new password. Click on Change Password. 

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5. Sign-in to your Novade account with your new password.

novade_forgotpassword5.png

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