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Out of memory error when creating a PDF

Occasionally, you might encounter an error while exporting to PDF which says "Error: Out of memory in rendering engine"

This could be due to two different reasons

1. You are trying to export too much data in one PDF.

Solution: Try and select lesser data by exporting cases or filtering information before exporting.

2. Photos have been uploaded into the system that are too large in size.

Solution: Raise a support ticket by emailing support@novade.net and we will help you resize the images in the database. To avoid this problem in the future, please instruct your team members to refrain from uploading large files through the web interface. Any images uploaded through the mobile app are automatically resized.

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